FAQ

1. Shipping

Q: How long does shipping take?

A: Shipping typically takes 5–10 business days, depending on your location. You’ll receive a tracking number once your order ships.

2. Orders & Payments

Q: Can I change or cancel my order?

A: Orders can only be changed or canceled within 24 hours. Please contact us immediately at [your email].

3. Returns & Refunds

Q: Do you accept returns?

A: Yes, we accept returns within 14 days of delivery. Items must be unused and in original packaging. See our Refund Policy for more details.

4. Tracking

Q: Where can I find my tracking number?

A: Once your order ships, you’ll receive an email with a tracking number and link to track it.

5. Products

Q: How do I choose the right size/product variant?

A: Please refer to our size chart or product description for guidance. If you’re unsure, feel free to contact us.

6. Contact & Support

Q: How can I contact you?

A: You can reach us at contact.mypupstore@gmail.com